Rating:  ☆☆☆1/2

Recommended by:

Author:  Malcolm Gladwell

Genre:    Nonfiction, Psychology, Sociology, Science

400 pages, published September 10, 2019

Reading Format:  e-Book on Overdrive

Summary

In July 2015, a young black woman named Sandra Bland was pulled over for a minor traffic violation in rural Texas. Minutes later she was arrested and jailed. Three days later, she committed suicide in her cell. What went wrong? Talking to Strangers is all about what happens when we encounter people we don’t know, why it often goes awry, and what it says about us.

How do we make sense of the unfamiliar? Why are we so bad at judging someone, reading a face, or detecting a lie? Why do we so often fail to ‘get’ other people?

Quotes 

“To assume the best about another is the trait that has created modern society. Those occasions when our trusting nature gets violated are tragic. But the alternative – to abandon trust as a defense against predation and deception – is worse.”

 

“The thing we want to learn about a stranger is fragile. If we tread carelessly it will crumple under our feet… The right way to talk to strangers is with caution and humility.”

 

“Young women are getting a distorted message that their right to match men drink for drink is a feminist issue. The real feminist message should be that when you lose the ability to be responsible for yourself, you drastically increase the chances that you will attract the kinds of people who, shall we say, don’t have your best interest at heart. That’s not blaming the victim; that’s trying to prevent more victims.”

 

“The conviction that we know others better than they know us—and that we may have insights about them they lack (but not vice versa)—leads us to talk when we would do well to listen and to be less patient than we ought to be when others express the conviction that they are the ones who are being misunderstood or judged unfairly. The same convictions can make us reluctant to take advice from others who cannot know our private thoughts, feelings, interpretations of events, or motives, but all too willing to give advice to others based on our views of their past behavior, without adequate attention to their thoughts, feelings, interpretations, and motives. Indeed, the biases documented here may create a barrier to the type of exchanges of information, and especially to the type of careful and respectful listening, that can go a long way to attenuating the feelings of frustration and resentment that accompany interpersonal and intergroup conflict.”

 

“Today we are now thrown into contact all the time with people whose assumptions, perspectives, and backgrounds are different from our own. The modern world is not two brothers feuding for control of the Ottoman Empire. It is Cortés and Montezuma struggling to understand each other through multiple layers of translators. Talking to Strangers is about why we are so bad at that act of translation.”

My Take

Like all Malcolm Gladwell books, Talking to Strangers is a fascinating read.  I always learn something new and unexpected from him.  In this book, my main takeaway is that while trusting others and giving strangers the benefit of the doubt can occasionally lead to an unfortunate result, it is the price that we all have to pay to live in a society that works.